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SCAS FAQs
What is the address to the Continuum web client?
When I am logged into the web client, why doesn't anything display after I am logged in?
How do I give someone access to an area?
How do I remove someone's access to an area?
I cannot find a person in the Continuum database.
I found the person in the database, but their card is not working.
There are duplicate personnel records in the database.
How do I run an access report?
How do I see who has access to an area?
How do I program a schedule to unlock and lock doors automatically?
Doors are not locking or unlocking according to a schedule.
Doors are not unlocking when people swipe their Buzz Cards.
If the card reader is mounted horizontally, the magnetic strip on the back of the Buzz Card should face into the card reader towards the LED light. Swipe the card left to right.
If the card reader is mounted vertically, the magnetic strip on the back of the Buzz Card should face into the card reader towards the LED light. Swipe the card down.
What is the address for the Continuum web client?
The address is https://www.cardaccess.police.gatech.edu/webclient
When I am logged onto the web client, why doesn't anything display after I am logged in?
You will need to install the Sun java client. You can download it from www.java.com
How do I give someone access to an area?
- After logging into the web client, put the mouse on Personnel. Then click on Search.
- Before you can add access to anyone you have to find their record. The best way to find a record is by using the GTID number. You can use their name if you like, but if there is more than one person with that name, you will get a list of all the names. Click the down arrow in the field that reads "First or Last Name".
- Select "Social Security#".
- Do not enter in the social security number in the next field; instead enter their GTID number. Click go.
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You should see the persons name that you are searching for. Many times you will see their name listed twice. This indicates the person has a duo prox card. A duo prox card allows someone
to use their buzzcard on mag stripe readers and proximity readers. The proximity part of the card and the mag stripe part of the card have separate records. You can distinguish between
the two by looking at the alias field next to the highlighted blue name. The prox record's alias will look something like:
- PE123456
- GT123456
- LASTNAME_FIRSTNAME_PROX
If you are changing access to an area that has a proximity reader, then open the prox record. If you are changing access to an area that has a swipe reader, then open the swipe record. - A window should appear. Scroll to the bottom of the window. Click on Add.
- Another window will appear. Left click on an area to assign access to the persons record. If you would like to assign more than one area, hold down the "CTRL" key and left click the areas that you would like to select.
- Once you have highlighted all the areas that you want the person to have access to, then click ok. The window should go away.
- Now you should see the same areas right above the ADD and Remove button.
- Scroll to the top of that window, and click save. That window should go away now.
How do I remove someone's access to an area?
- Since removing access is similar to adding access, please follow steps 1 through 5 above.
- After opening the record, scroll to the bottom of the window.
- In the box above the "Add" and "Remove" buttons, click on the area you want to remove access to. If you would like to remove more than one area, hold down the "CTRL" key and left click the areas that you would like to select.
- Once you have highlighted all the areas that you want to remove from the person's record, click remove.
- Scroll to the top of the window, and click save. The window should go away now.
I cannot find a person in the Continuum database.
- Have you searched by name, GTID number, and Buzz Card number?
- Try doing a wildcard search by using part of the first and/or last name (i.e., searching for the last name Smi* will list everyone in the database that has the last name beginning with ‘Smi’)
- If a person has a staff, faculty, or student buzz card, and you still can not find the record, please send an e-mail to scas-support@police.gatech.edu with the following information: Name, Buzz Card number, and if possible GTID number. Once this information is processed an account will be added to the database.
I found the person in the database, but their card is not working.
- Is the person swiping the card correctly?
- Does the Buzz Card number on the back of the card, in the upper left hand corner, match the number on the person's record?
- Have you assigned the correct areas?
- If the correct areas are assigned, try removing the areas and adding them again. Wait about 5 minutes and then have the person try their card again.
- Send an e-mail to (scas-support@police.gatech.edu) if you have tried the above steps and the card is still not working.
There are duplicate personnel records in the database.
- Check the Buzz Card number on the person’s Buzz Card, and use the record in the database that matches the card number.
- Send an e-mail to (scas-support@police.gatech.edu) letting us know about the duplicate records.
How do I run an access report?
- To run an access report, log into the web client. Click on reports in the upper left corner. Then click on Areas.
- You should now see a list of the areas that you control. Click on the "Access Events" link next to the area that you want to run the report on.
- A new window will appear. The new window will automatically run a report for the last 2 hours.
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Change the "From" time and the "To" time to search for the data that you would like. Be sure that both fields are in the format:
MM/DD/YYYY HH:MM:SS AM/PMThen click go.
How do I see who has access to an area?
- Log into the web client. Click on reports in the upper left corner. Then click on Areas.
- You should now see a list of the areas that you control. Click on the "Permissions" link next to the area that you would like to see the access list for.
- A new window will appear with a list of people that have access to the area. Only 20 people will be displayed at a time. Click the next button to see the next 20 people in the list. The list is in alphabetical order. The more people in an area the longer it will take to load initially.
How do I program a schedule to unlock and lock doors automatically?
If you would like to make a schedule open doors at a certain time permanently (i.e. Monday through Friday 9:00 am to 5:00 pm.) you will need to send an email to
Scas-support@police.gatech.edu.
To make holiday changes
- After logging into the web client click on "Schedules".
- You will then get a list of all the schedules you control. Left click on the schedule you would like to modify.
- To make the day a holiday (which locks the doors all day), right click on the day you would like to change.
- Click on "Holiday Schedule" at the bottom of the menu. The day should then turn red.
- Double left click the day you want to modify.
- Double click the the time you want the door(s) to unlock. If you do not see the time you would like to select, change the time interval at the top of the window.
- Set the end time. This is the time you would like the door(s) to lock.
- Click "Save this event", the window will go away, and the day you just modified should turn white.
Doors are not locking or unlocking according to schedule.
- Check the schedule and make sure it is correct.
- If the schedule is correct, try changing it and then change the schedule back to its original settings. This will cause the schedule information to be sent to your net controller again.
- Are there any noticeable problems with the door or card reader (i.e., door not shutting properly, card reader damaged, etc.) If there is physical damage to the door contact Facilities. If there is damage to the card reader please contact scas-support@police.gatech.edu.
- If there is no noticeable damage, and you’ve tried the suggestions listed above. If the door is still not working properly, please send an e-mail to scas-support@police.gatech.edu.
Doors are not unlocking when people swipe their Buzz Cards.
- Are the Buzz Cards being swiped correctly?
- Are there any noticeable problems with the door or card reader (i.e., door not shutting properly, card reader damaged, etc.) If there is damage to the door please contact Facilities. If the card reader is damaged please contact scas-support@police.gatech.edu.
- If only a few people cannot access the door, and others are not having problems, make sure they have the proper access.
- Make sure at least three people have tried opening the door. If all three people are having problems opening the door, then send an e-mail to (scas-support@police.gatech.edu) with the following information:
- List a few people having a problem
- Is the LED on the reader flashing red and green, or is the reader's LED staying solid red?
- What is the door number and/or the room name?