Frequently Asked Questions
When I am logged into the web client, why doesn't anything display after I am logged in?
I cannot find a person in the Continuum database.
I found the person in the database, but their card is not working.
There are duplicate personnel records in the database.
Doors are not locking or unlocking according to a schedule.
Doors are not unlocking when people swipe their Buzz Cards.
If the card reader is mounted horizontally, the magnetic strip on the back of the Buzz Card should face into the card reader towards the LED light. Swipe the card left to right.
If the card reader is mounted vertically, the magnetic strip on the back of the Buzz Card should face into the card reader towards the LED light. Swipe the card down.
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When I am logged onto the web client, why doesn't anything display after I am logged in?
You will need to install the Sun java client. You can download it from www.java.com
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I cannot find a person in the Continuum database.
- Have you searched by name, GTID number, and Buzz Card number?
- Try doing a wildcard search by using part of the first and/or last name (i.e., searching for the last name Smi* will list everyone in the database that has the last name beginning with ‘Smi’)
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If a person has a staff, faculty, or student buzz card, and you still can not find the record, please send an e-mail to
with the following information: Name, Buzz Card number, and if possible GTID number. Once this information is processed an account will be added to the database.
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I found the person in the database, but their card is not working.
- Is the person swiping the card correctly?
- Does the Buzz Card number on the back of the card, in the upper left hand corner, match the number on the person's record?
- Have you assigned the correct areas?
- If the correct areas are assigned, try removing the areas and adding them again. Wait about 5 minutes and then have the person try their card again.
- Send an e-mail to if you have tried the above steps and the card is still not working.
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There are duplicate personnel records in the database.
- Check the Buzz Card number on the person’s Buzz Card, and use the record in the database that matches the card number.
- Send an e-mail to letting us know about the duplicate records.
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Doors are not locking or unlocking according to schedule.
- Check the schedule and make sure it is correct.
- If the schedule is correct, try changing it and then change the schedule back to its original settings. This will cause the schedule information to be sent to your net controller again.
- Are there any noticeable problems with the door or card reader (i.e., door not shutting properly, card reader damaged, etc.) If there is physical damage to the door contact Facilities. If there is damage to the card reader please contact
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If there is no noticeable damage, and you’ve tried the suggestions listed above. If the door is still not working properly,
please send an e-mail to .
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Doors are not unlocking when people swipe their Buzz Cards.
- Are the Buzz Cards being swiped correctly?
- Are there any noticeable problems with the door or card reader (i.e., door not shutting properly, card reader damaged, etc.) If there is damage to the door please contact Facilities. If the card reader is damaged please contact
- If only a few people cannot access the door, and others are not having problems, make sure they have the proper access.
- Make sure at least three people have tried opening the door. If all three people are having problems opening the door, then send an e-mail to with the following information:
- List a few people having a problem
- Is the LED on the reader flashing red and green, or is the reader's LED staying solid red?
- What is the door number and/or the room name?
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